What are the responsibilities and job description for the Customer Solutions Specialist position at EnCompass?

Description

See What We're All About Encompass, a division of Parts Town Unlimited, is one of the country's largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida,New York, Texas,and Nevada, we stock parts from 350 world-leading brands like Trane, Midea, LG, Rheem, Carrier, and more. We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands. We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won't experience the typical office lifehere;we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks

The Encompass Family - check out Who We Are to become a part of it!
Remote work Schedule
Team member appreciation events and recognition programs
Volunteer opportunities
All the traditional benefits like health insurance, life, short- and long-term disability- we care about yourwellbeing!
401k / 401k match, andpaidtime away -we'd love you to stay with us forever!
Discounts on all our merchandise plus a variety of other cool special deals with area businesses.

The Jobat aGlance

The Customer Solution Specialist will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

Take a high volume of inbound calls (50-70 per day) and a handful of emails while delivering an exceptional customer experience (from your first call of the day to your last!)

Process customer requests, involving : order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.

Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

To Land This Opportunity

You have at least 1 year of experience in a face to face or over the phone customer service role

You exhibit stellar organizational skills, multi-tasking skills, and computer skills

You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor

You know MS Office; you may not be a master but you're on your way

You have a quality, high speed internet connection at home

You have a genuine positive, outgoing, team spirited, one-for-all personality

You're an all-star communicator and are proficient in English (both written and verbal)

Encompass Supply Chain Solutions, LLC, welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

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Customer Solutions Specialist

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