Senior Marketing Audit Response Specialist

JOB DESCRIPTION The Senior Marketing Audit Response Specialist is responsible for supporting the end-to-end audit response program for the Marketing team. This position is responsible for analyzing internal and external audit requests, planning, and developing an appropriate response strategy, compiling required information, researching account specific nuances, and proofing communication content.RESPONSIBILITIESCreates project plans with guidance from stakeholders, tracks and monitors results, prepares status reports, facilitates project meetings, escalates risks, and helps drive cross-functional audit projects to completion. Assists other project managers as needed during peak audit volumes.Creates written narratives and compiles supplemental information to address audit related inquiries, working with cross-functional stakeholders as needed. Assists with updating process documents to improve efficiency of future audits.Analyzes internal and external audit requests, researches previous response approaches, and aligns on an appropriate response strategy with key stakeholders.Coordinates with data teams to obtain required data points needed for audits and account level testing and reviews for accuracy.Pulls email, letter and other communication copies and proofreads content to ensure it matches against expectations.Conducts detailed root cause analysis, identifies, and investigates irregularities, and develops a complete understanding around all the nuances.Performs other duties, as assigned.MINIMUM REQUIREMENTSEDUCATION : Bachelor's FIELD OF STUDY : Finance, Accounting, Business, EconomicsEXPERIENCE : 3 years of relevant business experience in process or program managementKNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES : Proficient in PowerPoint, Word, Outlook, Excel, and VisioExcellent verbal and written communication skillsStrong problem solving, deduction and critical thinking skills with an ability to translate ambiguous asks into tangible outcomes.Strong attention to detail.Strong prioritization and project management skillsPREFERRED QUALIFICATIONSEDUCATION : Master's or AdvancedEXPERIENCE : Experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections.Financial services experienceSQL querying experiencePrior success conducting external or internal audits.Prior project management experienceCERTIFICATION(S) : PMP certification; Lean Six Sigma CertificationKNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES : Knowledge of compliance requirements, particularly as applied to debt servicing and collections.Background and experience with audit methodologies and techniques.Work cross-functionally with various departments and stakeholders.Starting CompensationAnnual Salary : $72,900.00 - $94,899.00 (Amount based on office location, relevant experience, skills, and competencies)If you are wondering why you should work for us, here is something to help you decide : Pay and Bonuses : Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.Career Progression : Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.Reward and Recognition : We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.Tuition Assistance : Pursue a degree or coursework related to your current role, or the role you are striving for.Healthcare Insurance : Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.Volunteering Opportunities : Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.Retirement Savings : Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.New Family Support : Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.Team-building : Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.Work-Life Balance : Enjoy paid and floating holidays, as well as generous paid-time-off.Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.About UsWe are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and / or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com .#J-18808-Ljbffr

Salary : $72,900 - $94,899