What are the responsibilities and job description for the Director, Client Services position at Encore Field Marketing Solutions Inc?
What Encore's All About :
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is more than a turn of phrase, it is a way of life...and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision : The first choice for tier-one organizations seeking to optimize their field sales investment. Our Mission : Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients to win.
The Opportunity : Director, Client Services - Full-Time
Position Summary :
Your role is to be the national leader for multiple large Consumer Goods organization programs executing their field sales efforts with Encore. You will build a partnership with your client contacts by ensuring each program is delivering the expected results in field and on budget. Your Client Management, Sales and Merchandising and Field Management teams are the eyes and ears of the Client. You will ensure that these teams are performing at the highest level every day. They will have set objectives that need to be achieved, and you are a crucial part of empowering them towards success. You will do this through communication, training, team management, coaching and leadership.
What You'll Be Doing
Communication and Strategy
- Primary, ‘go-to’ contact for multiple Clients; attending regular face-to-face meetings with key Client contacts in their office
- Play a role in leading and supporting business development in current and new industries
- Program management / decision making – Program Launch, Field Execution, Results, Recruiting, Reporting, Budget Management and Performance Development
- Continuously explore ways to improve programs and increase productivity and optimize effectiveness (coverage, cost reduction, reporting)
- Work with Clients to fully understand their business challenges and explore solutions
- Maintain a partnership and regular communication with all Client contacts
- Work from both the Client’s as well as Encore’s offices
- Effectively communicate retail priorities from Clients to your teams
- Plan, facilitate and create presentations for Client meetings
- Work closely with internal key stakeholders in all departments of the business
People Development
Technology and Reporting
The Perfect Person for the Role :
You thrive on exceeding your Client's expectations. Not only are you an exceptional 'people-person,' you have strong business acumen. You understand how to translate corporate objectives into individual objectives and support your team in reaching them. You’re a big-picture thinker who understands how your team and the decisions you make impact the rest of organization. You get jazzed about leading others in a competitive, dynamic, business environment and can successfully navigate a team to enable, drive and adapt to change. You are someone who holds yourself accountable for delivering quality results from both you and your team. Ideally, you’re no stranger to the CPG & Retail industry and you know the grocery channel like the back of your hand - you are a 'seasoned veteran.' You provide uncompromising quality of service in everything you do. WE need YOU to make sure your team performs at such a high level that the Client can’t live without you!
Your Experience :
The RIGHT Candidate :
At Encore, we feel that no matter your background, what’s most important to your success and ours is the way you interact with others. Don’t get us wrong, if you have the right experience and skills, that’s great. So, if you’re thinking about working with Encore, it’s important that you know we’ll expect from you :
You can be described as :
Working Conditions :
How to Apply :
If you haven’t already figured it out, it’s really important for Encore to have the RIGHT Team. If you know that you’re a great match for this role and think you’ll be a great fit with Encore, then you should definitely apply to this exciting opportunity! If you’re not jazzed about what you’ve read so far, that’s OK, we’re sure the right job is out there somewhere for you.
For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We’d love to chat with all of you, but sometimes we simply don’t have enough time. If we feel you’re a good match, we’ll definitely be reaching out to you to move you forward in the selection process, which would be to complete a recorded, digital interview, which you can do with a webcam or a mobile device with a front-facing camera. This stage allows you to bring your resume to life!
Encore is an equal-opportunity employer that welcomes diversity and celebrates differences! If you require accommodations, we are committed to providing you with the tools you need to succeed. Should you require accommodations throughout the application and selection process, please reach out to us directly.
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