Service Inside Sales

Overview

Company & Role Overview:

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast from Maine to Maryland with over 30,000 customers and over 1,800 employees. Encore’s mission is to passionately deliver a unique experience to those who depend on us to save lives and protect property with innovative fire suppression, fire sprinkler and fire alarm solutions.

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with City Fire Equipment Co. based out of East Hanover, New Jersey. This partnership not only allows us to expand our footprint and find top talent in the NJ area, it also allows us to work with industry leaders who strive for same level of excellence as we do.

Job Overview:

Are you a driven sales professional who thrives on building customer relationships and closing service contracts? This inside sales role is ideal for someone who understands the value of recurring service, knows how to build trust with clients, and wants to grow with an industry leader in fire protection and life safety systems.

Here’s what you can expect:

• Work with customers to build long-standing relationships
• Collaborate with other departments, such as Operations, to ensure the customer receives our unique service experience
• Be the customer’s advocate and main point of contact—directing them to the right team members when needed
• Review past inspection reports to identify service needs and build accurate quotes
• Perform administrative duties such as preparing proposals, sending contract renewals, and completing required forms

This will account for about 90% of your time. The remaining 10% will be spent out in the field—meeting customers face-to-face, building rapport, and surveying life safety equipment to help you effectively quote and sell service contracts.

Requirements

While technical experience with suppression systems is helpful, here’s what it takes to succeed in this role:

• Some formal sales experience is required—experience selling a service (vs. a product) is a plus
• You must be eager to learn Fire Protection Systems—we’ll train you, but you need to be committed to the learning curve
• Strong computer skills are a must—proficiency in Microsoft Outlook, Word, and Excel is required
• Familiarity with Hubspot, and/or ServiceTrade is a plus (but not required)
• You must be a people person—building strong customer relationships is at the core of this role

Qualifications:

• Bachelor’s degree in business, marketing, or a related field (preferred).
• Experience in sales support, customer service, or administration.
• Proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and collaboratively with a team.

What we offer: 

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results-driven work environment (work smarter, not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross Blue Shield
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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Salary : $50,000