Patient Care Coordinator (PCC)

• Do you speak Spanish?
• Are you bilingual?
• Do you excel in customer service?
• Do you love working with Patients?
• Do you have experience in a fast pace medical setting?
• If you answered "YES!" to all of these questions, then the Patient Care Coordinator at Encore Imaging might be the perfect position for you.

At Encore our only focus is patients. Our vision is to help more patients receive accurate state of the art imaging that is delivered by highly skilled and caring professionals. We operate with the highest standards of ethics and integrity to surpass the expectations of our patients and physicians.

We also strive to be the Best to Place to Work in Southwest Florida. We believe that our team members are our most valuable asset to deliver superior patient care. We promote a collaborative environment which values the unique perspective of every team member and challenges them to perform at their personal best to drive their rewarding career growth.

Full Job Description:

The Patient Care Coordinator position involves entering patient data, patient scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor with patient and team member interactions. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling and multitasking.

Major Job Functions:

• Greets and directs patients and visitors.
• Answer telephone and either responds to inquiry or directs caller to appropriate personnel.
• Schedule appointments and enters appointment dates and time into computerized scheduler.
• Records when appointments have been filled or canceled.
• Track referral sources of patients and conversion of referrals into appointments.
• Registers new patients with the office by collecting and inputting information into system and updating existing client info as needed.
• Contact patients’ insurance company for verification of insurance benefits and to understand requirements needed for covered scans.
• Receives payments for services provided.
• Performs other miscellaneous administrative tasks as directed.

Key Skills & Attributes:

• Ability to proactively and independently handle complex scheduling to maximize MRI Technologist’s productivity
• Experience and comfort with utilizing a variety of computer applications including, but not limited to Email, Excel and patient scheduling system
• Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to patients and insurance companies to verify insurance benefits
• Ability to maintain a calm and friendly demeanor with patients, insurance companies and co-workers

Work Experience:

• High School diploma or equivalent is required.
• One-year previous customer service, medical or general office experience preferred.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• medical: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $20