What are the responsibilities and job description for the Client Services Representative position at Encore Solutions?
We are seeking a dedicated and customer-focused Client Services Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their needs are met. If you are a problem-solver with excellent communication skills and a passion for helping others, we invite you to apply!
Key Responsibilities:
If you are enthusiastic about providing excellent client service and want to be part of a dynamic team, please submit your resume and a cover letter outlining your relevant experience.
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Key Responsibilities:
- Serve as the first point of contact for clients, addressing inquiries, resolving issues, and providing information about our products and services
- Build and maintain strong relationships with clients by understanding their needs and delivering personalized support
- Process client orders, cancellations, and returns accurately and efficiently
- Collaborate with internal teams to resolve client concerns and provide effective solutions in a timely manner
- Maintain up-to-date knowledge of company products and industry trends to better assist clients
- Gather client feedback and communicate insights to help improve services and offerings
- Maintain accurate records of client interactions and transactions in our CRM system
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
- 1-2 years of experience in customer service or client relations, preferably in a professional environment
- Exceptional communication skills, both verbal and written, with a friendly and approachable demeanor
- Strong problem-solving abilities and a proactive approach to client needs
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong attention to detail and commitment to delivering high-quality service
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health, dental, and 401(k) plans
- Opportunities for growth and career advancement within the company
- A supportive and collaborative work environment
- Ongoing training and professional development opportunities
If you are enthusiastic about providing excellent client service and want to be part of a dynamic team, please submit your resume and a cover letter outlining your relevant experience.
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