What are the responsibilities and job description for the MSP Level 3 Engineer position at Encore Strategic?
Are you ready to join an award-winning MSP recognized as one of the Best Places to Work? Techworks Consulting is seeking a talented and driven MSP Level 3 Engineer to support unique, complex customer environments while collaborating closely with a tight-knit, supportive team. If you're passionate about IT and thrive in a dynamic, hands-on setting, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!
We’ll Provide :
Robust benefits package including health insurance, dental, 401K, PTO and holidays
Salary range of $85,000-$100,000
Opportunities for continued growth and learning
Great company culture supported by strong core values
What You’ll Do :
Serve as a field resource for onsite projects, troubleshooting, and deploying new equipment
Consult with clients on hardware / software rollouts and provide training on deployed systems
Manage and support Windows Server, Virtualization, Cloud Platforms, Active Directory, and Group Policy
Plan and execute projects with effective time management and organizational skills
Perform local and cloud server migrations, including Microsoft Office 365 migrations
Assist Security Engineers with compliance, risk assessments, and business continuity planning
Troubleshoot networks (routers, firewalls, switches, cabling) and conduct wireless network assessments, design, and heat mapping
Collaborate with the Technical Account Management team on Sales Engineering requests
Skills You’ll Need :
Minimum 3 years of experience in Managed Services and / or IT Consulting
Certifications from Microsoft, CompTIA, or Cisco or the ability to obtain in 90 days
Proficiency with RMM tools, backup solutions, and ticketing systems
Strong Windows Server / Workstation installation, configuration, and troubleshooting skills, along with UTM / router / switching / wireless experience
Excellent customer service skills
Strong communication, troubleshooting, problem-solving, and organizational skills, including accurate time entry and documentation
Next Steps :
Quick apply with your resume here OR
Get a head start on our application and aptitude testing process here :
Salary : $85,000 - $100,000
