Triage IT Technician

Kick off your IT career as an Intake Triage Tech with a supportive team, tons of room for career growth, a competitive hourly rate, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an entry-level or level one technician to join our collaborative team. You’ll troubleshoot various end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:

• $20-$25 per hr. scalable based upon experience
• Retirement plan, PTO, health insurance benefits, and bonus plan
• Hybrid and flexible work schedules are available
• Friendly, people-focused management and technical mentors
  
  

What You’ll Do:

• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
• Triage incoming issues gauging severity, urgency and resources needed
• Solve incoming L1 issues
• Communicate with team members and clients effectively
  
  

Skills You’ll Need:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top-tier customer service in a fast-paced environment
• Ability to stay organized and follow tasks through to completion with accuracy
• Willingness and ability to learn new applications and skills
• 0-1 years of hands-on PC support experience
• A general knowledge of different hardware platforms, cloud services, and line of business applications
  
  

Ready to apply?

• Quick apply with your resume
  
  

OR

• Get a head start on the application process through our online portal here:
  
  

https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388

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