CRM Analyst

Encore Talent Solutions is seeking a Dynamics CRM Analyst Level 2 for an end client requirement.

Job Purpose

The Dynamics CRM Analyst II will ensure the smooth operation and optimal performance of the Dynamics CRM system within the organization. This role involves configuring and customizing the CRM system to meet the specific needs of the business, providing user support, managing data integrity, performing system maintenance and updates, managing security roles and permissions, integrating the CRM with other systems, and creating reports and dashboards to support decision-making.

Responsibilities

• Serves as a point person for configuring, maintaining, and supporting Dynamics 365 CRM.

• Provide application support to end users.

• Configure system enhancements and processes in Dynamics 365 to make sure the system supports the needs of business stakeholders.

• Review and create CRM customizations including plugins, JavaScript/HTML, Power Automate flows, custom HTML interfaces (web resources), data integrations/migrations, and SSRS processes.

• Configure and generate Microsoft Dynamics CRM or Power BI dashboards and reports.

• Managing security roles and permissions to ensure that users have appropriate access to the data and functionality they need while maintaining data security

• Serve as system technical liaison between business partners and technical resources.

• Collaborates with cross-functional teams to enhance system functionality and efficiency.

• Maintenance of data in Microsoft Dynamics CRM. Manage data imports, exports, and integrations with other systems. Ensure data quality, accuracy, and compliance with the clients' standards.

• Identify, troubleshoot, solve, and manage production issues under time constraints with minimal supervision. Provide end-user support, resolve technical issues, and assist with training.

• Responsible for creating and maintaining system documentation of Dynamics 365.

• Perform additional duties and participate in special projects as assigned.

Performs all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Technical Skills

• Minimum 4 years of experience in Information Technology

• Minimum 4 years of experience with business process analysis and requirements gathering with a strong emphasis on communication with the customer.

• Minimum 3 years of experience with Dynamics 365 required.

• Minimum 3 years of experience with SQL, stored procedures, views, triggers, functions in SQL Server required.

• Minimum 2 years of experience writing business requirements and developing, facilitating, and executing user test cases.

• Experience and/or knowledge of Dynamics 365 as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office, OneDrive/OneNote, LinkedIn, Power BI and Adobe Sign, preferred.

• Hands-on experience working with JavaScript, C#, .NET, Visual Studio, Dynamics SDK, XrmToolBox, CRM API, preferred.

• Experience with creating plug-ins, custom workflow activities, and web services in Dynamics 365, preferred.

• Prior experience with Microsoft Azure, preferred.

• Prior experience with developing reports using SSRS or Power BI, preferred.

• Prior experience with Azure Data Factory, preferred.

Education

• High School Diploma or GED required

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.