Deductions and Returns Specialist

Encore Wire Corporation is the leader in electrical wire manufacturing and is located in McKinney, TX.  All production is done right here in McKinney and is shipped throughout the United States.  We pride ourselves on our superb customer service and our excellent teamwork helps us to accomplish that.  Encore has great benefits, an on-site Occumed facility and a beautiful campus located near McKinney National Airport.  Encore is a tobacco free facility.

This position manages the resolution of deductions, product returns and freight claims and reports to the Credit Manager.

Objectives:

• Manage a specified territory categorized by Encore Independent Sales Representatives
• Resolve pricing claims / deductions by requesting and / or validating customers debit memos against the support in the system while working directly with our customers and Encore Reps
• Work with QC / Shipping / Sales on claims and when necessary, schedule pick-up of requested return material
• Issue credit / debit memos within 24-48 hours of receipt of goods
• Support adjustments with proper validation and support
• Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received
• Process / Track commission deductions as needed
• Run Reports and manage unresolved chargebacks / deductions
• Collect unearned discounts when necessary
• Provide support to other team members who are absent

Required Skills:

• Extremely Organized
• Excellent time management skills
• TEAM PLAYER – Able to work well with other team members and offers to assist where others need it without management directive 
• Excel proficient
• Great communication skills is an absolute requirement as communication via telephone is our preferred method of communication over email
• Thorough documentation skills (leaving notes for on deductions for others to see if needed)
• Punctual and great attendance, can self-manage work hours based on workload (hours of operation in department is 745A to 5P)
• Preferred Bachelor’s Degree and or 5 years of experience