Manager, Crew Resources

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Manager of Crew Resources provides system administration, analysis, and support to the Crew Resources division. The Manager of Crew Resources manages the Crew Pay team to ensure Crewmembers are being paid in an accurate and timely manner in accordance with the Pilot and Flight Attendant Collective Bargaining Agreements (CBA). The Manager is a liaison with Crewmember unions and other Endeavor work groups and ensures crew member work rules fulfill contractual obligations and maximize workflow efficiency. 

Responsibilities

• Support the Crew Resources team with data-driven results of crew member operational and financial metrics to support Company goals.
• Create executive reports summarizing key performance metrics related to crew members, automating processes and data mining queries where applicable for data extraction, report processing, comprehensive analysis, and distribution to senior leadership team.
• Serve as a resource to pilots, flight attendants, Flight Ops/Inflight leadership, Training, and HR, in contractual and procedural matters concerning Crew Resources.
• Prepare daily, weekly, monthly, and/or ad hoc reports for senior leadership team.
• Serve as the subject matter expert and expand the operational use of Rainmaker Business Intelligence to relevant areas of the company. Participate in valuing crew contract negotiations as required.
• Coordinate with other internal management teams to ensure consistent practices, coding, and procedures are in place among Crew Resources staff. Align with Flight Operations and Inflight to ensure coding and procedures are in place to support the union contracts, Company, and departmental policies.
• Assist Crew Planning and Crew Scheduling with programming changes driven by LOAs.
• Assist in crew contract administration regarding Crew Pay and Crew Scheduling technical issues.
• Work directly with Labor Relations to resolve crewmember issues, grievances, and investigations
• Manage the Crew Pay team and automated crew pay system
• Establish career paths for staff development, provide on-the-job training
• Provide guidance and work direction to staff, set expectations, and manage the complete of work assignments
• Manage employee performance, provide feedback, create performance evaluations, administer discipline, and participate in employee investigations and terminations.

Other Duties

• Other duties as assigned.

Supervisory Responsibilities

• Will provide supervision and daily guidance for the Crew Pay Analysts and Crew Pay Supervisor.

Competencies Required

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth.  Serves as a champion for projects and programs that are beneficial to the company.
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences, recognizing others, and listening for understanding

Qualifications

• Bachelor’s degree in a quantitative discipline, finance, IT, or business, or a combination of education and related experience
• 4 years of experience in using business intelligence programs, analytics, or related field preferred.
• At least 2 years of experience preferred providing work direction in a leadership/supervisory role, including motivating, mentoring, and building positive relationships with employees.
• Knowledge of airline operations and collective bargaining agreements
• Interpersonal, written, and verbal communication skills and able to work with all levels of an organization
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook, and PowerPoint
• Experience with Rainmaker Business Intelligence preferred

Work Environment & Physical Demands

• Computer work in a typical office environment; sitting for the majority of the day.
• Teleworking possible, although majority of work to be performed in office.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags, files, and electronic equipment not in excess of 30 lbs.
• Able to work additional hours including evenings, weekends, and holidays as needed
• Up to 5% travel

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Minimum Position Pay Range

Maximum Position Pay Range

Salary : $75,000 - $105,000