Regional Director of Operations

Description

About Us:

Endodontic Practice Partners (EPP) is a nationwide network of private endodontic practices committed to patient care, clinical excellence, and nationwide expansion. We empower our partner practices with the support and resources necessary to achieve their goals while maintaining their independence. Built on integrity, compassion, and a dedication to putting patients first, EPP fosters a culture that thrives on collaboration, trusted relationships, and continuous improvement!

Regional Director of Operations (RDO) Position Summary:

Endodontic Practice Partners (EPP) is seeking a strategic and growth-focused Regional Director of Operations (RDO) to oversee the practice operations for our Washington and Idaho endodontic practices. The ideal candidate will have a natural trailblazer mentality – an individual who thrives in innovative, dynamic environments and excels in driving change, building relationships, and achieving operational excellence. This role requires a blend of strong business acumen, leadership, and a passion for driving performance while creating a positive, collaborative work environment for the team.

Key Responsibilities:

• Lead with Vision: Drive overall practice success by optimizing performance in collaboration with the Endodontist(s) and practice teams. Manage controllable expenses, patient flow, and treatment counts to achieve optimal results.
• Patient-Centered Leadership: Champion superior patient care and satisfaction, directly handling escalated patient concerns and resolving issues swiftly.
• Business Performance Mastery: Review and interpret regional performance metrics, creating detailed reports and presenting insights to the leadership team. Apply decisive decision-making to improve practice outcomes.
• Communication & Collaboration: Actively communicate with owner doctors and practice administrators to drive alignment on personnel, marketing, clinical needs, and performance opportunities. Share P&L results and discuss practice goals regularly.
• Team Development: Lead, mentor, and develop Practice Administrators (PA) to ensure operational efficiency. Provide consistent feedback and foster growth opportunities for all team members.
• Innovation & Change Leadership: Lead change initiatives within the region to drive continuous improvement in operations. Be a champion for innovative solutions to enhance practice performance and team morale.
• Performance Management: Oversee the performance and accountability of Practice Administrators. Ensure the smooth operation of daily tasks, including AR management, payroll, scheduling, claims submission, and compliance.
• Culture Building: Foster a positive practice culture with a focus on team morale, engagement, and alignment with EPP’s core values.
• Travel & Flexibility: Spend at least four days per week visiting practices, with one day dedicated to administrative responsibilities. Travel within the region as required, embracing flexibility and ownership over assigned projects.

Regional Director of Operations Key Qualifications:

• Remarkable Leadership: We are looking for an assertive and persuasive individual who is results-driven, enjoys leading teams, embraces innovation, and has a natural ability to influence and inspire others.
• Significant Experience: Minimum 5 years of experience in dental office management, overseeing multiple locations and managing diverse teams.
• Business Acumen: Strong ability to interpret and analyze P&L statements and make sound decisions that enhance practice performance.
• Operational Excellence: Demonstrated success in managing AR, insurance claims, and office processes to ensure financial health and smooth operations.
• Team Development: Skilled in developing talent, providing constructive feedback, and addressing performance issues in a positive, growth-oriented manner. Inspire excellence and accountability.
• Strong Communication: Excellent interpersonal and communication skills with a proven ability to build relationships with diverse individuals and teams.
• Strategic Management of Tasks: Ability to change directions and pivot when needed, focus on details when necessary, delegate effectively, and ensure follow-through.
• Technical Proficiency: Experience with dental software, scheduling, and Microsoft Office Suite (Excel, Word, PowerPoint).

Education & Experience

Required:

• Must reside in the greater Seattle, Washington area with the ability to travel throughout the state and also to the Boise, Idaho area in order to maintain a presence in the practices on a consistent and regular basis, with occasional travel outside for meetings in our Support Center, training seminars, etc.
• Minimum of 5 years of multi-site dental office management experience.

Preferred:

• Bachelor's degree in business administration or related field.
• Additional experience and/or training in leadership, business management, or healthcare operations.

Why Join EPP?

We believe in fostering a culture where innovation, collaboration, and integrity thrive. As a Regional Director of Operations, you will have the opportunity to make a tangible impact on practice performance, mentor talented professionals, and lead innovative initiatives that shape the future of dental healthcare. We are strong proponents of career growth!

What We Offer:

• Medical insurance
• Life insurance
• Paid Time-Off
• Holiday pay
• Employee assistance program
• Employee discount program
• 401k with matching
• Dental/Vision benefits
• Disability insurance
• Health savings account
• Flexible spending account

This position is perfect for someone who thrives on leading change, is ready to tackle challenges head-on, and has a passion for driving success through collaborative leadership. If you are a strategic leader with a passion for operational excellence, team development, and patient care, we invite you to apply and be part of a growing company that’s committed to success!

*After submitting your resume, kindly complete a survey that our company uses to so we can see how it may apply to your work related needs as well as our company requirements. This step must be completed for consideration. Link to survey: https://go.cultureindex.com/p/ghqRfb6q51fGfYrRNWZ

Endodontic Practice Partners LLC is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Salary : $100,000 - $120,000