Demo

Dental Front Desk

Endodontic Specialists
Pasadena, MD Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 5/5/2025
Location/Org Data : Brand Logo:
Overview:
This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment scheduling, registration, and insurance verification.
Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
  • Registers patients by verifying that a patient’s record is up to date and accurate.
  • Makes appropriate changes in the computer system and on the patient's chart.
  • Scans documents for patient file including driver’s license, insurance card, and referral form.
  • Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
  • Obtains necessary documentation or records prior to patients’ scheduled date of service.
  • Answers telephone and responds to inquiries including email correspondence from patients.
  • Prepares treatment plans.
  • Schedules appointments and enters into schedule.
  • Checks patients out and collects payments from patients and reconciles daily cash reports.
  • Conducts reminder calls to patients.
  • Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
  • Maintains/cleans lobby and reception area.
Please note that additional responsibilities may be assigned.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIREMENTS:

High school diploma or equivalent
2 years of Customer Service Experience in an office setting
Must be available Monday-Friday

PREFERRED EXPERIENCE:

Dental Front Office experience preferred
Knowledge of dental software programs a plus

COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:
  • Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
  • Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
  • Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
  • Written Communication – Writes clearly and informatively; able to read and interpret written information
  • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
  • Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

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