What are the responsibilities and job description for the Field Service Coordinator position at Endress+Hauser Group?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The Field Service Coordinator serves as the primary support for Field Service personnel by acting as the main client contact for initiating and coordinating field service calls in collaboration with the network and sales teams. Oversee the acquisition, shipment, and tracking of necessary parts and tooling for field operations, along with managing purchase orders and invoicing to ensure seamless service delivery and operational efficiency.
Which tasks will you perform?
- Coordinate and oversee all aspects of field service visits, including personnel, tools, parts, and equipment required for successful execution.
- Analyze contribution margins on orders before invoicing to ensure they meet acceptable standards.
- Evaluate and input customer terms and conditions, including completing safety requirement questionnaires.
- Maintain the Service Backlog to ensure efficient workflow.
- Address and resolve issues related to scheduling, pricing, report inaccuracies, invoice discrepancies, pricing disputes, credits, and more.
- Manage documentation expectations, ensuring timely reporting and invoicing.
- Generate cost estimates for projects based on scope and discussions with clients and engineers.
What do we expect from you?
You will have (required):
- Associate's degree in a Business or Technical field OR 2-4 years relevant experience
- Travel required: up to 10%
You may have (preferred):
- Proficiency in Microsoft Office, SAP, Salesforce, Learning Management System (LMS), and other business-related software
- Ability to handle confidential information
- Demonstrates moral courage by standing up for their beliefs, taking justifiable risks, addressing contradictions, and knowing when to say no.
- Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices.
- Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success.
- Ability to identify areas for improvement, develop action plans, and drive continuous improvement initiatives.
- Exceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels.
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
