What are the responsibilities and job description for the Service Coordinator position at Endress+Hauser Group?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
Analytik Jena US, a company of the Endress Hauser Group, is looking for a Service Coordinator/ Specialist to work within the Service department and MA office, with the primary responsibility to provide direct Service support such as logging customer calls, obtain and process standard service contract sales related to the extended warranty options with customers, and to provide general support of service staff.
Which tasks will you perform?
- Soliciting and procuring contract service sales related to extended warranties
- Preparing quotations for extended warranties and processing related service contract documents for tenders
- Processing Sales Orders against customer PO’s related to service contract sales for extended warranties within INFOR
- Administrating annual service contract enrollments and renewals leveraging the CRM database
- Work closely with the Site & Service director to monitor and assist with coordination of fulfillment for the obligated services related to all extended warranties sold
- Input and coordinate non-contract service and parts orders
- Create new case for customer support
- Assist the Service Managers in FSE assignment, orders, and evaluation of customer status
- Invoicing for customers for general service activities as well as for Contract management
- Answering and directing incoming phone call and emails at AJ US East site
- Backup to customer service sales at AJ US East site, specific to parts order quoting and order fulfillment
- Backup for shipping & receiving at AJ US East site
- Assistance with Office preparation for training, meetings, customer visits and open houses at AJ US east site
- Assistance with General office needs including but not limited, maintaining office supplies, distributing incoming mail, record keeping, other, etc.
What do we expect from you?
You will have (required):
- Aptitude for handling high-volume of customer and team contact, including sales and scheduling, through calls, email, & Teams
- Must demonstrate aptitude for analysis and creative problem solving through professional collaboration with other departments to achieve customer satisfaction
- Proficient with Outlook, Excel, PPT, Microsoft Word and ability to master CRM and ERP/MRP systems
- Mental and emotional capacity to exercise good judgment, reasoning and common sense, possess critical thinking and problem skills and have strong attention to details and circumstances
- Excellent written and verbal communication skills in English
- Ability and willingness to work overtime when needed
You may have (preferred):
- Ability to effectively multi-task, prioritize, and work both independently and as part of a team
- Cooperative, positive and professional interpersonal skills for effective business relationships
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
