What are the responsibilities and job description for the Sales Order Specialist position at Endress + Hauser?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The Sales Order Specialist is responsible for managing and processing customer orders with accuracy and efficiency, ensuring compliance with company policies. This role requires close collaboration with internal teams to resolve order issues, improve processes, and enhance the customer experience. The ideal candidate will possess strong project management skills, a solid understanding of supply chain operations, and a proactive approach to problem-solving in a fast-paced environment.
Which tasks will you perform?
- Verify that customer purchase orders align with company terms and conditions, pricing, and agreements.
- Ensure the terms of the purchase order comply with existing contracts, including payment terms, delivery schedules, and product specifications
- Identify and resolve any discrepancies between the purchase order, quote, and contract through communication with internal sales teams and external customers
- Assess commercial risks related to contract terms, such as unusually long payment terms or unfavorable penalties for non-performance
- Maintain detailed records of contract reviews, approvals, and any discrepancies found. This includes updating contract databases, creating customer complaint cases, performing order adjustments as needed, and communicating with internal teams to ensure documentation accuracy
- Challenge legacy policies and procedures that complicate order fulfillment processing and formulate creative solutions by identifying root causes and develop long term resolutions by developing and/or playing a significant role in new process development and process improvement projects.
- Share best practices and provide cross training to peers, team members and outside business units to enhance the quality and efficiency of the Sales Operations Process and contribute to the knowledge base.
- Collaborate with the supply chain and logistics teams to ensure timely and efficient order fulfillment, while proactively identifying and mitigating potential bottlenecks.
- Lead and contribute to continuous improvement projects, driving enhancements in the order-to-fulfillment cycle by applying project management methodologies to streamline workflows and reduce inefficiencies.
What do we expect from you?
You will have (required):
- Associate or bachelor's degree, OR 5 years of relevant experience, including reviewing commercial contract terms or understanding of supply chain processes
You may have (preferred):
- SAP, Salesforce or experience in project management or process improvement methodologies (e.g., Lean, Six Sigma, PMP certification)
- Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues.
- Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices.
- Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience.
- Exhibits a proactive and positive approach to embracing and promoting change, with an open and curious mindset towards new ideas and opportunities.
- Excels in a dynamic, fast-paced environment, effectively prioritizing tasks while adapting to shifting demands.
- Detail-oriented with a commitment to accuracy, capable of utilizing critical thinking to ensure precision in tasks.
- Exceptional analytical and critical thinking abilities, with a strong emphasis on strategic problem-solving and effective troubleshooting.
- Leverages data analytics to develop insights and drive strategic decision-making, optimizing organizational processes and initiatives.
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service cafe, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Endress Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
