What are the responsibilities and job description for the Quoting Specialist/Order entry position at Mercer Gasket & Shim?
We are growing, and now is the time to change your job and make a career!
First year potential $50,000-$65,000
Base, plus bonus
Quoting Specialist/Order Entry- Customer Service Representative Growth Opportunity Potential to advance to Inside Sales.
We utilize Netusite as our CRM, and ERP system. If you have experience using the system, it's a huge advantage
Job Summary:
The /Quoting specialist/Order Entry Representative is responsible for customer contact and accurately coordinating information to and from production, vendors, and customers, as well as, providing feedback from managed accounts and other pertinent information that may affect strategy. Essential Responsibilities
1. Assist with the inside salesman, President, and inside team with order entry, quoting & customer service.
2. You will be working everyday assisting the sales team. This means you are the eyes and ears for your designated reps.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Enter orders as soon as possible. Must obtain approval from Vice President for rush/emergency scheduling.
5. Prioritize inquiries and orders.
6. Identify selling opportunities with every call and quote opportunity and convert qualified inquiries into sales.
7. Provide pricing in accordance with company pricing procedures.
8. Follow-up on outstanding quotes within 2 days of issuance.
9. Follow up in accordance with customer’s time frame, usually within 24-48 hours if at all possible.
10. Coordinate/Strategize with the Production team on specialty products.
11. Convey precise customer requirements to production.
12. Attach all supporting information (drawings, specifications, certifications).
13. Log all customer complaints, returns and compliments, as well as, vendor feedback into software program.
14. Provide RGA’s to the customer up to the point of internal inspection. This must be made clear to the customer. Refunds or credits must be cleared with the Operations Manager prior to issuing.
15. Purchase buy/sell material specific to a job, selling the entire piece of special material to the customer.
16. Greet visitors, determine nature of visit, and direct or escort to specific destination.
17. File sales quotes in a timely manner.
18. Support coworkers by interacting and responding respectfully and assisting in other areas as needed.
19. Perform quality work in a timely manner with attention to detail; report discrepancies immediately to the supervisor.
20. Other duties and responsibilities consistent with operational goals and as needed.
Qualifications High School diploma or equivalent Minimum of three (1) year prior Inside Sales/Customer Service/Order Taking experience in a technical environment Proven ability to read and interpret procedures, drawings, safety rules, maintenance instructions and company guidelines. Possess strong mathematical skills and practical knowledge of measuring tools, equipment and concepts. Must be detail oriented and possess strong problem solving skills Exceptional communication and interpersonal skills Dependable and flexible with the ability to work on additional assignments as needed. Ability to coordinate multiple projects and work successfully in a fast-paced environment with competing priorities and strict deadlines. Highly proficient in MS Office suite and other business and accounting software; Excel skills required. Math skills are very important in this role.
Full time, permanent placement FLSA Status Non-union, non-exempt employee at will Worksite Location Interstate Business Park, 110 Benigno Boulevard, Bellmawr, NJ 08031-2516 Working Conditions Indoor office environment with minimal potential for exposure to adverse environmental conditions
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
Work Location: In person
Salary : $50,000 - $65,000