What are the responsibilities and job description for the Help Desk Support Technician position at Endurance IT Services?
About Us: At Endurance IT Services we are always on
the lookout for talented individuals who are passionate about making a
difference. Our team is dedicated to innovation, excellence, and creating value
for our clients and community. We believe in fostering a collaborative and
inclusive work environment where everyone can thrive.
We are seeking a skilled and customer-oriented Desktop
Support Technician for future opportunities across various departments. The
ideal candidate will be responsible for providing technical assistance and
support related to computer systems, hardware, and software. You will respond
to queries, run diagnostic programs, isolate problems, and determine and
implement
- Provide
first-level contact and problem resolution for all users with hardware,
software, and application issues.
- Perform
installations, configurations, and upgrades of desktop hardware and
software.
- Troubleshoot
and resolve technical issues related to desktop systems, printers, and
network connectivity.
- Maintain
and update documentation of hardware and software configurations.
- Assist
with the setup and deployment of new equipment and systems.
- Collaborate
with other IT team members to ensure efficient operation of the company’s
IT infrastructure.
- Provide
training and guidance to users on best practices and usage of IT
resources.
- Maintain
inventory of all IT equipment and software licenses.
- Ensure
compliance with company policies and procedures related to IT security and
usage.
Qualifications:
- Associate’s
or Bachelor’s degree in Information Technology, Computer Science, or a
related field.
- Proven
experience as a Desktop Support Technician or in a similar role.
- Strong
knowledge of Windows and Mac operating systems.
- Familiarity
with remote desktop applications and help desk software.
- Excellent
problem-solving and communication skills.
- Ability
to work independently and as part of a team.
- Strong
organizational skills and attention to detail.
Preferred Qualifications:
- Certifications
such as CompTIA A , Microsoft Certified Professional (MCP), or similar.
- Experience
with network troubleshooting and basic network configurations.
- Knowledge
of ITIL practices and principles.
Working Conditions:
- Office
environment with occasional travel to other company locations may be
required.
- Ability
to lift and move computer equipment as needed.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on exciting and impactful projects.
We will keep your application on file and contact you
when a suitable position becomes available.
