What are the responsibilities and job description for the IT Help Desk Technician position at innovitusa?
Description
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
Customer Support for DHS Applications
Following up with customers to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing software to resolve issues
Diagnosing problems
Reset AD and mainframe passwords and unlock accounts
Qualifications
- Communication skills both verbal and written
- IT Communication Specialist
- Learning ability
- Team work
- Active Directory
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
