What are the responsibilities and job description for the IT Help Desk Technician position at GSK Solutions?
Job Title :
IT Help Desk Technician (Remote)
Location : Nashville TN
Duration : 9 Months
Pay Rate :
40 / hr on C2C / 1099 (OR) $35 / hr on W2
Job Description
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for client Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
Top Skills & Years of Experience
Type
Category
Qualification
Competency
Required
Skills
Others
Communication skills both verbal and written
Proficient (46 Years)
Skills
Others
IT Communication Specialist
Proficient (46 Years)
Skills
Others
Learning ability
Proficient (46 Years)
Skills
Others
Team work
Proficient (46 Years)
Skills
Security
Active Directory
Novice (13 Years)
Recruiter Details :
Name : Sravani at gsksolutions dot com
Contact : Two eight oneSeven six nineOne two six four
About US :
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical timesensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
Salary : $35
