What are the responsibilities and job description for the Customer Support Intern position at Enel North America , Inc.?
Description and Requirements
Who We Are
Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine's "Companies that are Changing the World." It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.
The Opportunity :
Enel X has a need for a Customer Support Intern to join our talented and energetic Global Support team. In this role, you will participate in the team's mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customers. You are the internal voice of the customer and will help to solve challenging customer issues in a dynamic, collaborative team environment.
The ideal candidate has demonstrated interpersonal and communication skills and is eager to learn about the energy and software industries. Successful candidates are technically savvy and apply creative problem-solving to a variety of challenges. This role offers the opportunity to learn about Enel X's demand response programs and core operational processes and develop business acumen.
What You'll Do at Enel :
Responsibilities, include, but not limited to :
- Respond to and escalate inbound customer requests through standard phone and email channels
- Navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues
- Provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time
- Establish productive, professional working relationships with internal departments
- Identify and detect opportunities and problem areas that impact the overall customer experience, and propose recommendations to fix them
Who You Are :
What You've Accomplished :
EEO Statement
Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans / national guard / military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com.
What Enel North America Offers You : The hiring range for this position is $22.00 per hour. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.
LI-Remote
Salary : $22
