What are the responsibilities and job description for the Service Coordinator position at EnergiSystems?
Job Opportunity: Service Coordinator
Company: EnergiSystems
About Us:
At EnergiSystems, we are dedicated to providing exceptional service in the petroleum equipment and car wash industries. Our focus includes break/fix services, warranty work, and ensuring seamless operations for our clients. Join our team and be part of a company that values precision, safety, and customer satisfaction.
Position: Service Coordinator (In-Office Position, Nights and Weekends Off)
Responsibilities:
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Service Coordination: Manage service requests, schedule technicians efficiently, and ensure timely completion of warranty repairs and maintenance tasks.
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Real-Time Communication: Maintain clear communication with field technicians, providing updates on assignments, delays, and changes.
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Problem-Solving: Address urgent service needs promptly to minimize downtime for clients.
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Documentation: Accurately record service details, including equipment serial numbers, parts used, and repair timelines.
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Customer Interaction: Respond to inquiries, resolve complaints, and ensure top-tier service experiences.
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Collaboration: Work closely with the technical team to coordinate parts availability and prioritize urgent service requests.
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Compliance: Ensure adherence to safety regulations, company policies, and warranty guidelines.
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Data Analysis: Track service performance metrics and recommend improvements.
Qualifications:
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Experience: Minimum of 2 years in service coordination, dispatch, or operations management, preferably in break/fix service or warranty support.
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Organizational Skills: Ability to handle multiple service requests efficiently.
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Quick Thinking: Adaptability in dynamic situations, particularly for urgent service calls.
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Effective Communication: Strong verbal and written communication skills.
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Technical Familiarity: Basic understanding of service processes. On-the-job training provided.
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Team Player: Collaborative mindset to work seamlessly with technicians and operations teams.
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Attention to Detail: Precision in recording service-related information.
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Availability: In-office role with a schedule of Monday through Friday, nights and weekends off.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Matching 401(k)
- Paid time off
- Career growth opportunities
