What are the responsibilities and job description for the Account Manager position at Energy CX?

About Energy CX :

Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs.

Why Energy CX?

Recession proof industry
Entrepreneurial and ambitious culture with a great team oriented environment
Fastest growing energy broker in the country
Recognized by Fortune and Great Places to work US
Named on Inc 5000's list of America's fastest growing companies

Compensation

Year 1 Expected Earnings$80,000-$120,000

Title : Account Manager

Energy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success.

About this Job

We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.

The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.

Objectives of this Role

Renew customer accounts (Increase net revenue, minimize churn)

Provide customer deliverables to enhance informed decision making (Minimize turnaround times)

Entertain clients through in-person events (Dinners, sporting events, etc.)

To be successful in this role you are :

Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)

Self-motivated, open to feedback and exceeds expectations

Highly resourceful and ability to multitask

Adaptable and open to change

Daily and Monthly Responsibilities

Constant communication with customers

Fulfill all client deliverables

Being an energy expert to help advise clients accordingly

Renew accounts

Skills & Qualifications

2 years of professional customer success experience (salary depends on experience)

Proven track record of success in their previous role

Customer-centric mindset : prioritize customers, be proactive

Communication skills : build relationships, listen actively, show empathy

ECX Benefits

15 days but highly flexible

All major holidays

Day off Wednesday before and Friday after Thanksgiving

12 / 24 - 1 / 2 Company break (Subject to be longer, but at minimum, all employees can expect this time off)

Insurance

Health - We cover 50% of your monthly premium cost

Dental - We cover 50% of your monthly premium cost

Vision - We cover 50% of your monthly premium cost

Basic Term Life & AD&D insurance policy- We cover 100%

401(K)

Employer match 20% of total contribution on up to 5% of salary

Additional

Work from home on Fridays

20 work from home days per year (in addition to WFH Fridays)

Wednesday catered lunches

Gym membership at on-site gym facilities

Frequent company events

Energy CX Company Culture

Our culture is not for everyone .

We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow.

We have a shared and unique set of values

Customer Obsession - Deep Desire to Delight the Customer

Continuous Growth - Fail Forward

High Standards - Raise The Bar

Bias for Action - Don't Talk, Do

Radical Honesty - Share Your Thoughts

Effective Communication - Be Clear & Concise

Prioritization - Do What's Important, Not Urgent

Long-Term Thinking - Eat Your Vegetables

Resourcefulness - Be Independent

Discipline - Be Consistent

Focus - Dive Deep

Pursuit of Fulfillment - Be Your Best

Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.

Salary : $80,000 - $120,000

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