What are the responsibilities and job description for the Supervisor - Accounts Payable position at Energy Transfer Family of Partnerships?
Accounts Payable Inquiry Supervisor will be responsible for working with Accounts Payable Coordinators to answer and resolve questions and issues regarding invoice statements and payments.
Supervise accounts payable customer service agents in Dallas office, providing training and constructive feedback in order to optimize team and individual strengths and results.
- Coordinate accounts payable inquiry team within a high volume, high paced environment with strict designated daily and monthly deadlines by working effectively with multiple individuals, departments and vendors in a highly tactful yet precise and professional manner.
- Exercise judgment in evaluating customer service inquiry tickets submitted for resolution. This ability would include discrepancy, identification, determination and implementation of corrective action to resolve customer inquiries effectively and efficiently to the customer’s satisfaction.
- Organize and prioritize work using knowledge of current office technology and business methods, personal computer and mainframe applications.
- Problem solving with ability to recognize issues and deal with them directly
- Effectively portray outstanding customer service for Energy Transfer, through courteous and effective oral and written communications skills.
- Work with Manager – Accounts Payable to oversee and complete annual 1099’s.
- Perform special projects as needed and directed by Manager – Accounts Payable.
- Take lead on training new staff on Open Text, Remedy, SAP, (and other system), A/P procedures, company policies and inquiry ticketing system.
- Work closely with Manager – Accounts Payable to identify training opportunities for staff.
- Ensure that all appropriate SOX controls are 100% compliant at any point in time.
- Develop suggestions for department, process and standards improvements.
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- 8 years Accounts Payable experience
- HS Diploma or Bachelor's degree or equivalent work experience
- 2 years energy industry experience preferred
- Prior Supervisory experience with customer service teams
- SAP required
- PDI Financial Suite experience preferred
- Electronic Workflow experience preferred
- Concur system knowledge helpful
- Inquiry Ticketing system knowledge helpful
- Customer Service skills and knowledge
- Solid time management skills; ability to handle multiple projects, meet deadlines and function independently and efficiently in a fast paced environment
- Strong attention to detail
- Problem solving with ability to recognize issues and deal with them directly
- Personable, positive and enthusiastic attitude with capability to deal effectively with people
- Ability to communicate clearly, verbally and written
- Strong presentation and public speaking skills
- Excellent organization skills and work habits
- Sense of initiative with desire to become truly involved in the business
- Flexibility with ability to work in a team setting supporting several people
- Microsoft office applications.
- SAP knowledge required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
Equal Opportunity Employer/Disability/Vet
DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the assigned position.
