What are the responsibilities and job description for the Security Technology Specialist - Organizational Security position at Energy Transfer LP?
Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.
We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.
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Summary:
Reporting to the Manager of Organizational Security, this position is responsible for managing projects related to new physical security technologies, software, applications and the revitalization of current systems within Energy Transfer field locations and its 24/7/365 proprietary Security Operations Center (SOC). Responsibilities include the design of systems, cost analyses, ordering supplies, vendor management, installation coordination of components, and system operability and vulnerability testing. Ensure systems are fully functional to Security Coordinators to monitor, verify, and process all incoming security related signals, alarms, and telephone calls received at the Security Operations Center (SOC).
Essential Duties and Responsibilities:
- Design, implement, and coordinate plans for effective use of security system technology and appliances for Energy Transfer field locations and its Security Operations Center (SOC).
- Collaborate with business users, internal technology teams and vendors to establish and prioritize business and security technology requirements.
- Coordinate technical implementation and migration of software upgrades, patches, and database changes for the various Security technologies.
- Ensures compliance to procedures and processes for all security system use cases while providing relevant direction and courses of action for trouble-shooting related appliance failures. Initiates repair procedures and generates work orders as needed.
- Plan and schedule project timelines; coordinate project security, define scope, goals and deadlines, project plans and associated documents.
- Serve as the technical subject matter expert for all aspects of security technologies.
- Follow a strict methodology and process for change control, application support, and escalation when appropriate.
- Provide training, guidance, and resource support for end users.
- Identifies and implements technical processes for improving security services.
- Communicate and analyze customer inquiries and determine a correct course of action and that customer expectations are met.
- Assist in the Business Continuity Plan (BCP) response for the Security Operations Center.
- Follow all departmental and company policies and procedures.
- Conduct day-to-day interactions with customers and coworkers in a manner that provides superior results.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- BS in Business, Technology, Criminal Justice, or related field; or equivalent military experience; and 2-5 years of experience.
- Proficient knowledge of physical security hardware components, software and related applications.
- Ability to make quick assessments after diagnosis; able to prioritize the facts.
- Excellent oral and written communications.
- Strong computer skills utilizing MS Office Suites and various alarm applications.
- Must be team oriented including as well as the ability to work independently and in a matrix organization.
- Resilient personality and work well under pressure in a fast-paced environment.
- Ability to make sound judgements based on limited facts.
- Ability to work overtime and report to the Security Operations Center (SOC) for emergency situations.
- Ability to multi-task and work with limited supervision.
- Strong attention to detail and follow-through.
- Ability to adapt to various circumstances, working environments and conditions.
Required experience is commensurate with the selected job level:
- The Specialist/Analyst level requires a Bachelor's degree and 2-5 years of relevant job related experience.
- ASIS PSP certification
- Knowledge of personal security, customer relations, industrial security and related communication appliances
- Demonstrated experience with electronic card access and camera systems; Milestone, C-Cure 9000, Lenel, Genetec
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Up to 25% overnight travel may be required.
DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
