What are the responsibilities and job description for the Lead Specialist - IT Telecom position at Energy Transfer?
Job Details
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Energy Transfer , recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America's energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where w e have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.
We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.
Come join our award winning 11,000 strong organization as we fuel the world and each other!
Summary:
Responsible for telecommunication systems and associated equipment for various regions. Candidate should exhibit a sense of urgency, individual responsibility and willingness to accept constantly changing priorities while performing the below duties.
Essential Duties and Responsibilities:
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
Preferred Qualifications:
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Text ETP to 25000 to get started or apply through this web posting if you prefer.
Energy Transfer , recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America's energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where w e have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.
We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.
Come join our award winning 11,000 strong organization as we fuel the world and each other!
Summary:
Responsible for telecommunication systems and associated equipment for various regions. Candidate should exhibit a sense of urgency, individual responsibility and willingness to accept constantly changing priorities while performing the below duties.
Essential Duties and Responsibilities:
- Cisco Unified Communications Manager (CUCM) - Advanced dial plan design, global call routing, and SIP trunking.
- Webex Suite including WebexCC - Complex deployments, advanced troubleshooting, Webex Edge Connect Configuration and Deployment through Equinix.
- Microsoft Teams & Cisco Webex and On-Prem Interoperability - Expertise in Direct Routing, CVI, and hybrid meeting solutions.
- SIP Protocol & Call Flow Debugging - Ability to analyze logs, troubleshoot SIP messaging, and optimize call quality.
- Enterprise Voice & Video Solutions - Designing and implementing high-availability architectures across global environments for multi-platform environments.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Strong background with IT to have an extensive working knowledge of telecommunication systems and associated equipment.
- Experience installing and administering Cisco VoIP system, Webex Contact Center and Conferencing
- Bachelor's degree or equivalent work experience
- 8 years working in an enterprise telecom environment
- Strong dedication to quality customer service
- Strong communications skills & superior telephone etiquette
- Ability to deal effectively with customers, vendors, peers and management and work in a team environment.
- Physical ability to perform essential job functions as described above.
- Travel up to 25% and participate in a rotational on-call schedule.
Preferred Qualifications:
- MS Teams and Teams Calling a plus.
- CISCO Certification (CCNP or higher, Voice or Collaboration preferred)
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
