What are the responsibilities and job description for the Telecom Lead Specialist position at EPMA?
One of our clients in Oil & Gas industry is seeking a Telecom Lead Specialist to join their dynamic team.
Title: Telecom Lead Specialist
Location: Houston, TX – Onsite (5 days a week)
Industry: Oil & Gas
Duration: Contract
W2 Only. No C2C / No Visa Sponsorship
No Relocation
Telecom Lead Specialist:
Essential Duties and Responsibilities:
- Cisco Unified Communications Manager (CUCM) – Advanced dial plan design, global call routing, and SIP trunking.
- Webex Suite including WebexCC – Complex deployments, advanced troubleshooting, Webex Edge Connect Configuration and Deployment through Equinix
- Microsoft Teams & Cisco Webex and On-Prem Interoperability – Expertise in Direct Routing, CVI, and hybrid meeting solutions.
- SIP Protocol & Call Flow Debugging – Ability to analyze logs, troubleshoot SIP messaging, and optimize call quality.
- Enterprise Voice & Video Solutions – Designing and implementing high-availability architectures across global environments for multi-platform environments.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Strong background with IT to have an extensive working knowledge of telecommunication systems and associated equipment.
- Experience installing and administering Cisco VoIP system, Webex Contact Center and Conferencing
- Bachelor's degree or equivalent work experience
- 8 years working in an enterprise telecom environment
- Strong dedication to quality customer service
- Strong communications skills & superior telephone etiquette
- Ability to deal effectively with customers, vendors, peers and management and work in a team environment.
- Physical ability to perform essential job functions as described above.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document.
