What are the responsibilities and job description for the Associate position at ENERGY worldnet?
Join Our Team as an Associate in Customer Service!
About Us:
At Energy Worldnet, Inc. (EWN), we are passionate about providing exceptional customer experiences while fostering professional growth. Our Associate role is designed for driven individuals ready to embark on a unique rotational program that develops customer support and business development expertise across various departments.
If you are a proactive problem-solver with strong communication skills and a commitment to delivering exceptional service, we want you on our team!
What You’ll Do:
As an Associate, you will:
- Drive Strategic Success:
- Contribute to revenue growth through proactive support, upselling, and cross-selling.
- Participate in team meetings, sharing valuable insights for strategic decisions.
- Deliver Operational Excellence:
- Respond to client inquiries and provide top-notch support over calls, email, or the EWN Platform.
- Assist clients in navigating EWN’s products, ensuring they maximize value from our services.
- Solve customer challenges effectively, leveraging critical thinking and communication skills.
- Impact the Industry:
- Collaborate with mentors, peers, and partners to gain in-depth knowledge of EWN’s offerings.
- Represent EWN with professionalism and integrity, acting as a brand ambassador.
- Develop Your Career:
- Engage in continuous learning opportunities to enhance your skills and grow your career.
What We’re Looking For:
Basic Qualifications:
- 1 year of customer-facing experience.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong verbal and written communication skills.
Preferred Qualifications:
- Bachelor’s degree or equivalent experience.
- 1 year of experience with Salesforce or similar CRM tools.
- Customer service, account management, or sales experience in the oil, gas, or energy industries.
Work Environment & Benefits:
- Work Arrangement: Hybrid remote, blending in-office and remote work.
- Shift Schedule: Various shifts available Monday through Friday, 7:00 AM–5:30 PM.
- Travel: Up to 25%.
- Physical Requirements: Ability to sit for extended periods, perform repetitive hand motions, and lift up to 15 lbs.
Why Join EWN?
At EWN, we foster a supportive, inclusive environment where employees can thrive. This rotational program is designed to help you grow your skills and explore diverse career opportunities while making a meaningful impact on our clients and industry.
Ready to Start Your Journey?
Apply today and take the first step toward a rewarding career at Energy Worldnet, Inc.!
