What are the responsibilities and job description for the Service Group Analyst II position at EnergyUnited Career Center?
Join Our IT Team at EnergyUnited as a Service Group Analyst II!
Are you ready to make an impact in a dynamic IT environment? EnergyUnited is looking for a Service Group Analyst II to join our IT Services and Analytics team. If you have a passion for technology, enjoy solving complex problems, and are committed to delivering exceptional service, this role is for you!
Why EnergyUnited? At EnergyUnited, we’re not just about electricity—we’re about empowering people and communities with the latest in technology. Our team is dedicated to building solutions that make a difference.
Key Responsibilities:
- Take full ownership of technical support requests, ensuring timely resolution and a seamless experience for users.
- Troubleshoot and resolve complex hardware, software, and peripheral issues, helping improve overall IT performance.
- Manage service desk ticketing systems, track recurring issues, and work with vendors to find efficient solutions.
- Install, configure, and maintain end-user devices—including computers, peripherals, and mobile devices.
- Stay on top of the latest tech trends and help educate and support your team members.
