What are the responsibilities and job description for the Business Systems Analyst position at Enexus Global?
Job Details
Required Technical Skills
- 5 years of experience in contact center technologies, specifically Genesys or other enterprise contact center platforms.
- Proficiency in Genesys Routing strategies, including ORS, URS, and GRE.
- Experience with API-based integrations, including REST, SOAP, and Web Services.
- Strong skills in SQL, data analysis tools, and reporting frameworks (e.g., Tableau, Power BI).
- Familiarity with JIRA, Confluence, and Agile project management tools.
Preferred Technical Expertise
- Advanced knowledge of Genesys Cloud CX.
- Experience in speech analytics, Workforce Management (WFM), and AI-driven chatbots.
- Exposure to security frameworks for contact center solutions (e.g., PCI-DSS compliance).
Soft Skills
- Exceptional problem-solving and debugging skills, with the ability to diagnose issues in complex environments.
- Strong written and verbal communication skills to articulate technical concepts clearly.
- Team-oriented mindset, with a focus on collaboration and knowledge sharing.
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