What are the responsibilities and job description for the Workers' Compensation Policy Coordinator/Underwriting Assistant position at ENGAGE EMPLOYER, INC?
Location: Remote
Department: Workers' Compensation
Position Type: Full Time-Non-Exempt
Engage PEO, recognized on the "INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The Policy Coordinator/Underwriting Assistant ensures efficient handling of policy service requests and serves as the primary point of contact between clients, insurance providers, and internal teams. This role requires strong organizations skills, attention to detail, and excellent customer service abilities.
Essential Duties and Job Requirements:
- Serve as the main contact for clients, responding to inquiries about policy terms, coverage, and service requests
- Address concerns promptly and within service standards, providing accurate information and solutions
- Process policy change requests, updates, cancellations, terminations, renewals, and policy audits
- Ensure accurate data entry into company systems and carrier systems while maintaining up-to-date client files
- Review and verify policy documents for completeness and accuracy
- Communicate updates, changes, and service improvements to team members and clients
- Addresses and resolves policy-related inquiries and issues
- Review and submit policy payment requests on monthly/quarterly basis
- Stay updated on industry best practices and implement innovative solutions
Essential Skills:
- Analytical thinker with strong problem-solving capabilities
- Excellent customer service and interpersonal communication skills
- Highly organized with strong multitasking abilities
- Results-driven and customer focused
Minimum Qualifications:
- High School Diploma or equivalent
- Minimum 2 years of relevant work experience
- Knowledge of Workers' Compensation insurance policies, procedures, and regulations
- Professional Employer Organization (PEO) experience is a plus
- Proficient with MS Office, including intermediate proficiency in Excel
- Preferred experience with data entry in computer systems and Customer Relationship Management (CRM) software
COMPENSATION:
The hourly range for this position is listed below. However, you should know that the hourly salary range may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this salary range.
Hourly Range: $22.00/hr.- $26.50/hr.
BENEFITS:
We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers. Our 2025 Benefits Package includes:
- 3 Weeks Paid Time-Off per Year (Increasing with seniority)
- Parental Leave
- Paid Holidays
- Your choice of Medical Insurance Plan or HSA with a generous employer contribution
- Life Insurance with an employer-paid base
- Dental and Vision
- Long-Term Disability Insurance with an employer-paid base
- Short-Term Disability Insurance
- Pre-tax Savings on most employee insurance premiums
- Medical Expense Flexible Spending Account
- Dependent Care Flexible Spending Account
- Commuter and Parking Pre-tax Benefits
- Discount Tickets on Theme Parks and Attractions
We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.
Engage PEO is an Equal Opportunity Employer
Salary : $22 - $27
