What are the responsibilities and job description for the Office Administrator position at Engel & Volkers Casco Bay?
Job Title: Office Administrator – Marketing & Customer Relations Specialist
Location: Maine St. Brunswick, Maine
Job Type: Full time with some flexibily
Reports To: Shop Managers
Job Summary:
We are seeking a dynamic and organized Office Administrator with a strong background in marketing and customer relations to join our team. This role is essential in ensuring the smooth operation of our office while also driving marketing initiatives, supporting Real Estate Agents, and maintaining strong customer relationships. The ideal candidate will be a proactive, creative, detail-oriented professional with excellent communication skills and a passion for delivering exceptional service.
Key Responsibilities:Office Administration:
- Oversee daily office operations, including managing supplies, coordinating schedules, and maintaining organized records.
- Handle incoming calls, emails, and inquiries, directing them to the appropriate agents.
- Assist in coordinating meetings, company/client events, for team members.
- Ensure compliance with company policies and office procedures.
Marketing Support:
- Assist in the development and execution of marketing campaigns, including digital and print materials.
- Manage social media accounts, create content, and engage with online audiences.
- Coordinate email marketing campaigns and newsletters to keep customers informed.
- Track and analyze marketing performance metrics, providing reports and insights.
- Collaborate with management and agents on branding, promotions, and advertising efforts.
Customer Relations:
- Serve as the primary point of contact for customers, ensuring a high level of satisfaction.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- Maintain customer records and update CRM systems with accurate information.
- Support sales efforts by assisting agents and providing administrative assistance.
Qualifications & Skills:.
- Proven experience in office administration, marketing, or customer service roles.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to learn and administer CRM software, and marketing tools (e.g., Corporate marketing platforms, Zillow, Canva, etc.).
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- A customer-first mindset with problem-solving abilities.
Benefits:
- Competitive salary based on experience.
- Health benefits.
- Professional development and training opportunities.
- A positive and collaborative work environment.
- Generous bonus program
If you are a motivated professional with a blend of administrative expertise, marketing knowledge, and customer service skills, we would love to hear from you! Apply today by submitting your resume and cover letter to Bruce.davis@evrealestate.com & Cj.davis@evrealestate.com
Job Types: Full-time, Part-time
Pay: $22.50 - $26.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $23 - $26