Data Specialist

SUMMMARY:

This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication.

RIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Answer incoming calls from utilities, clients and vendors.
• Contact vendors and/or clients to:
  • Retrieve bills late arriving
  • Verify final billing and obtain all necessary information
  • Update or correct mailing addresses
  • Provide letters of authorization (LOA)
  • Request late fees to be waived, via phone call
• Data Entry of Summary bills and files for all product lines(Telecom, Waste, Utility)
• Properly batch bills as received
• Delete duplicate bill copies
• Ensure data accuracy
• Ensure that follow-up, email, and correspondence are completed in a timely manner.
• Register assigned accounts for online web retrieval.
• Retrieve bills from providers websites for bill processing
• Follow standard operating procedures within these tasks
• Perform other duties as assigned.

Education/Certification/Knowledge:

• Requires a high school diploma or its equivalent.

Experience:

• Basic understanding of general ledger coding and account set up preferred
• Requires two years of clerical and/or customer related work experience
• Other combinations of experience/education may be considered

Skills/Abilities:

• Must have solid strong computer skills, to include familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
• Must have excellent phone skills and customer service
• Must be able to organize, prioritize, and use time management tools
• Ability to demonstrate basic mathematical aptitude
• Demonstrated excellent oral and written communication skills
• Must be a team player who is detail oriented, dependable and adaptable
• Must be flexible with schedule and available for overtime work as needed
• Ability to be proactive in order to provide superior service to clients
• Basic understanding of ENGIE Impact services and offerings
• Basic understanding of client accrual files and reporting
• Must be able to adapt to change easily

WORK ENVIRONMENT:

• Work schedules vary depending on department needs
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
• Traveling off-site to a local event occurs rarely and may be required
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employee

REQUIRED PHYSICAL ABILITIES:

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Adequate hearing and verbal abilities to communicate effectively in person and by telephone
• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $13.85- $20.77

The listed salary range represents ENGIE’s good faith estimate and is based on a wide range of factors, including candidate’s experience, industry knowledge, qualifications, seniority, and location. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, and paid time off. ENGIE complies with all federal, state, and local minimum wage laws.