Switchboard Operator PT Weekend Evenings

Job Summary:
The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems. The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary.

Department: Telecommunications
Location: Englewood, NJ
Status: Part-time (not benefits eligible)
Shift: Days
Hours: 12:00pm -8:00pm, Saturday, Sunday and holidays.

Job Essentials:

• Requires a minimum of two years call center representative experience in a healthcare environment
• Working knowledge of computer skills required for data entry
• Must possess exceptional verbal and written communication skills
• Ability to maintain confidentiality and a strong attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Must understand and carry out all Codes and Disaster Procedures
Must learn and adhere to Telecommunications and EHMC policies

Education Requirements:

Englewood Health is one of New Jersey’s leading hospitals and healthcare networks. Composed of Englewood Hospital, the Englewood Health Physician Network, and the Englewood Health Foundation, the health system delivers nationally recognized care in a community setting to residents of northern New Jersey, New York, and beyond. The hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. Englewood Hospital holds the Leapfrog Hospital Safety Grade ‘A’ and is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program® in 2021. Areas of clinical excellence include cardiac surgery and cardiac care, cancer care, orthopedic surgery, spine surgery, vascular surgery, and women’s health, as well as bloodless medicine and surgery. Englewood Health is an affiliate of Hackensack Meridian Health. The hospital offers an internal medicine residency program affiliated with Hackensack Meridian School of Medicine, as well as a vascular surgery fellowship, pharmacy residency program, podiatry residency program, and a radiography training program. Englewood also serves as a training site for surgery, pathology, emergency medicine, anesthesiology, critical care medicine, and other medical and surgical subspecialties. Englewood Health is continually expanding services and enhancing access through the Englewood Health Physician Network, a coordinated network of more than 500 office-based and hospital-based providers at more than 100 locations in six counties in New Jersey and New York.