What are the responsibilities and job description for the Client Services Associate position at Enhance?
We are looking for a motivated and detail-oriented Client Services Associate to join our team. In this role, you will provide outstanding support to our clients, ensuring their needs are met and their experiences with our company are positive. If you have a passion for customer service and a desire to help others, we want to hear from you!
Key Responsibilities:
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Key Responsibilities:
- Respond to client inquiries via phone, email, and chat in a timely and professional manner
- Assist clients with product and service questions, providing accurate information and support
- Process client orders, updates, and requests in our system efficiently
- Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions
- Collaborate with internal teams to resolve client issues and enhance overall service experience
- Maintain comprehensive knowledge of our products and services to effectively assist clients
- Track and report client feedback and interactions to improve service offerings
- Participate in training and development programs to enhance customer service skills and product knowledge
- High school diploma or equivalent; bachelor’s degree in a relevant field preferred
- Prior experience in customer service, client relations, or a similar role is a plus
- Excellent verbal and written communication skills with a friendly, professional demeanor
- Strong problem-solving skills and the ability to handle challenging situations with empathy
- Ability to work independently as well as collaboratively within a team
- Strong organizational skills and attention to detail
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health, dental, and retirement plans
- Opportunities for career growth and professional development
- A vibrant and inclusive workplace culture
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