What are the responsibilities and job description for the Client Application Support Engineer position at Enkompas?
Title Client Application Support Engineer
Type Contract to hire
Location Pittsburgh (Downtown)
Pay Up to $35 per hour
JOB SUMMARY
Provides post implementation technical support via telephone to clients and our client's internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITIES
- Responds to incoming calls from clients and manages call issues in an ACD environment according to departmental guidelines and policies to ensure prompt and courteous service.
- Collaborates with peers, senior engineers, management, other internal departments, and clients to troubleshoot, and provide workarounds and solutions to internal and external clients in a timely manner.
- Escalates cases based on departmental guidelines.
- Submit software defects and enhancements as per departmental guidelines to ensure software design changes are properly documented and prioritized.
- Perform application testing to ensure software functionality meets agreed-upon specifications.
EDUCATION
EXPERIENCE
SKILLS
INDSEA1
Salary : $35
