What are the responsibilities and job description for the Application Support Engineer position at Tech Tammina?
Job Title : Application Support Engineer
Location : Pittsburgh, PA, United States
Job Description :
- Performs moderate to complex troubleshooting as a subject matter expert in one or more applications.
- Maintains and supports applications and their operating environments.
- Responds to alerts, performs root cause analysis and uses procedures and documentation for issue resolution.
- Works to ensure appropriate monitoring and alerting setup.
- Monitors applications and respond to incidents.
- May lead or partner with other team members on the analyzing of moderate to complex issues.
- Perform ongoing health checks and validations after changes or significant incidents.
- Provides input and recommendations for technical solutions on application problems.
- Perform diagnostics and troubleshooting for more complex issues.
- Escalate to second level application or infrastructure support when necessary.
- Designs and implements automation for manual processes.
- May mentor or provide guidance for junior team members.
- Contributes to the achievement of related teams' objectives.
Qualifications :
