What are the responsibilities and job description for the Client Application Support Engineer position at enkompas Technology Solutions?
Title Client Application Support Engineer
Type Contract to hire
Location Pittsburgh (Downtown)
Pay Up to $35 per hour
JOB SUMMARY
Provides post implementation technical support via telephone to clients and our client's internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITIES
Type Contract to hire
Location Pittsburgh (Downtown)
Pay Up to $35 per hour
JOB SUMMARY
Provides post implementation technical support via telephone to clients and our client's internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITIES
- Responds to incoming calls from clients and manages call issues in an ACD environment according to departmental guidelines and policies to ensure prompt and courteous service.
- Collaborates with peers, senior engineers, management, other internal departments, and clients to troubleshoot, and provide workarounds and solutions to internal and external clients in a timely manner.
- Escalates cases based on departmental guidelines.
- Submit software defects and enhancements as per departmental guidelines to ensure software design changes are properly documented and prioritized.
- Perform application testing to ensure software functionality meets agreed-upon specifications.
- Bachelor's in computer science, software engineering, MCSE or related is preferred.
- Associate in Computer Science, Software engineering, MCSE or related is required.
- A , Network , and Microsoft is preferred.
- Experience providing external end user applications or desktop support.
- Experience supporting Microsoft SQL server.
- Experience supporting Microsoft server.
- Experience providing external IT support .
- Excellent interpersonal and client support skills.
- Excellent communication skills both written and oral.
- Excellent problem-solving and troubleshooting skills.
- Working knowledge of Microsoft SQL Server Software.
- Working knowledge of remote access software such as RDP, Cisco VPN, Bomgar, etc.
- Work support knowledge of CISCO Networks, AWS servers, and Packet Captures.
Salary : $35