What are the responsibilities and job description for the Community Relations Manager position at Enlivant?
Solving Problems
Conducts comprehensive discovery process with prospective residents, their family members and personal representatives.
Educates potential residents and family members on Enlivant as a solutions provider.
Team Leadership
Schedules and leads community tours with prospective residents and trains community staff on touring protocols.
Ensure all community marketing materials are updated and available for community use.
Relationship Building
Nurtures and develops meaningful relationships through outside sales calls with paid and unpaid referrals sources including discharge planners, senior centers, hospital, and other facilities serving seniors.
Coordinate with community leadership team to complete all activities required for a new resident move-in.
Owning Results
Generate sales leads through offline referral partner outreach, marketing initiatives, and community events.
Forecast and reports accurate monthly move-ins.
Utilizes SEER pricing system.
Respond to all, calls, emails, internet, or in-person lead inquires (preferably in 24hours)
Growing the Business
Effectively converts leads to tours to move-ins through complete lead management and discovery process.
Coordinates and implements a team selling approach with the community leadership team.
Organizes and leads the planning, marketing, promotion, and execution of strategic marketing events with assistance from other community team members.
Develops strategies and identifies opportunities for increasing community revenue.
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