What are the responsibilities and job description for the Desktop Systems Specialist 2 position at Enlyte DBA Mitchell International?
Mitchell International
Desktop Systems Specialist 2
US-CA-San Diego
Job ID : 25-17732
Type : Regular Full-Time
of Openings : 1
Category : Information Technology
Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
Must be willing to work Onsite in San Diego, CA.
We currently have an exciting opportunity available for a Desktop Field Services Specialist to work in our San Diego, CA office. As a member of the IT End User Technology Team theHelp Desk Support Specialistresponds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing tickets to the help desk.We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills.
- troubleshoots incoming Tier 2 employee tickets with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.
- Provides incident status updates to management and end-users within the ticketing system (ServiceNow).
- Supports and maintains effective relationships with users.
- Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting.
- Desktop imaging and deployment.
- Ticketing system documentation and knowledge base article creation.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
- Assists in Hardware inventory andtracking
Qualifications
Salary :
Please see job description
PI264791816
