Community Resource Specialist

Position Title: Case Manager/Case Coordinator – Community Resource Specialist

Reporting Relationships:

Reports to the CEO

Qualifications (required at time of offer):

• Bachelor's degree in social work, human services, psychology, or related field required.

• Previous experience in case management, social services, or community outreach preferred.

• Strong interpersonal and communication skills, with the ability to engage and build relationships with diverse populations.

• Knowledge of community resources, social services, and support programs.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Compassionate, empathetic, and non-judgmental approach to client interactions.

• Proficiency in Microsoft Office suite and familiarity with database management systems.

• Valid driver's license and reliable transportation required.

General Description

The Case Manager at Families and Children Together (FACT) plays a pivotal role in supporting vulnerable families by coordinating and facilitating access to community resources and services. This position serves as a primary point of contact for families referred to FACT, working collaboratively with internal teams and external stakeholders to ensure comprehensive support and assistance.

Responsibilities (illustrative and not intended as inclusive; specific responsibilities may vary):

Client Engagement and Assessment:

• Conduct initial assessments with families to identify their strengths, needs, and goals.

• Build rapport and establish trusting relationships with clients to facilitate effective service delivery.

• Maintain ongoing communication with clients to provide support and monitor progress.

Resource Coordination and Referral:

• Identify and connect families with community resources, including social services, healthcare, housing, and educational programs.

• Coordinate referrals to external service providers and agencies, ensuring timely access to needed support.

• Assist families in navigating complex systems and overcoming barriers to accessing services.

Case Management:

• Develop and maintain individualized service plans for each client, outlining goals, objectives, and action steps.

• Monitor and track client progress towards goals, providing guidance and support as needed.

• Document client interactions, assessments, and service referrals accurately and comprehensively.

Community Outreach and Engagement:

• Represent FACT at community events, meetings, and forums to promote awareness of services and resources available.

• Cultivate and maintain relationships with community partners, stakeholders, and service providers.

• Participate in collaborative initiatives aimed at addressing community needs and enhancing service delivery.

Advocacy and Empowerment:

• Advocate on behalf of clients to ensure their needs are addressed and their voices are heard within the community.

• Empower clients to advocate for themselves and navigate systems independently.

• Provide education and guidance to clients on rights, entitlements, and available resources.

Position Type:

Full-time, with occasional evening and weekend hours required for community events and client appointments.

Location:

The position will be based at FACT's Service Hub with frequent travel within the community to meet with clients and attend events.