What are the responsibilities and job description for the Call Center Team Lead position at Ennoble Care?
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Location: In Office Monday-Friday in Voorhees, NJ.
Responsibilities: The Call Center Team Lead is responsible for ensuring the delivery of high-quality healthcare by managing and leading a team of employees. The incumbent will communicate company goals, safety practices, and deadlines to the team, motivate team members and assess their performance. The role holder will provide help to management, including hiring and training, and keep management updated on team performance. The incumbent will also communicate concerns and policies among management and team members. Other responsibilities include:
- Interviewing, hiring, and training employees
- Planning, assigning, and directing work
- Appraising performance
- Rewarding and disciplining employees
- Addressing complaints and resolving problems
- Directly supervising a team of 15-20 call center reps.
Qualifications: The Call Center Team Lead should possess knowledge and skills in the following areas:
- Customer and Patient Service - Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel
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Full-time employees qualify for the following benefits:
- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
All employees qualify for these benefits:
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
