What are the responsibilities and job description for the Customer Service Representative - Medical Records Retrieval position at eNoah iSolutions, Inc.?
About eNoah:
eNoah is a company providing services to over 15 Fortune 500 Companies with over 1,500 employees for the past 15 years. We are a global company. In addition to our U.S. based services, our team provides valuable services in 5 other countries around the Globe. eNoah believes in collaboration, diversity, inclusion, and that our most valuable resources are our employees.
In addition to generous hourly compensation, PLUS overtime compensation, we offer a great suite of benefits including matching 401k, excellent health, dental and life insurance benefits, a generous PTO, and paid holiday policy. Our fun filled, dynamic, high-performance work culture provides the industry’s best learning and career development resources for every one of our employees. eNoah welcomes self-driven leaders and qualified team players with visionary thinking to join one of the industry’s best work environments, allowing you to achieve your dreams and expand your career.
Key Responsibilities:
As a Customer Service Representative - APS Retrieval Services, you would report to the Manager of Operations. The Customer Service Representative will support direct communication and assistance to clients with any/all record retrieval needs, in addition to, working with other team members to ensure client expectation are achieved on a consistent basis.
Primary Responsibilities Include:
- Communicate directly with clients on Action Required cases that need direction/assistance to complete retrieval of records
- Support client inquiries for assistance on record retrieval
- Maintain manager queues, email, and phone calls in a timely manner
- Coordinate with Facility/Copy Services to assist in the retrieval of records
- Provide feedback on best practices and enhancements to improve workflows
- Assist in Training both internal and external team members and stakeholders
Qualifications:
- Previous Call Center CSR & Direct Client Relations Experience Required
- Experience with Special Authorizations, Copy Services, Record REview, and Insurance And/or Claims Office Experience is a Plus!
- Great Customer Service, Attention to Detail and Highly Dependable
- Excellent negotiating and decision-making skills
- Excellent oral and written communication skills
- Strong collaboration skills
- Strong PC Knowledge skill set
- Legally residing within the U.S.
- Secured, HIPAA compliant home office set up
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: One location
Salary : $13 - $15