What are the responsibilities and job description for the Call Center Customer Service Representative - Medical (Not Remote) position at Meduit?
WHAT WE DO: Meduit is seeking a Call Center Representative at our Waco, Texas office. If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates will possess claims processing/medical billing experience and a competitive desire to maximize returns. Our Call Center Representatives assist patients on the phone, helping them to resolve their outstanding balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office. Call center Representatives are expected to adhere to standardized productivity goals in addition to working in a fast-paced call center environment. At Meduit, we offer a positive and supportive work atmosphere as well as comprehensive training to ensure your success with us.
ESSENTIAL JOB FUNCTIONS:
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances.
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances:
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
MINIMUM REQUIREMENTS:
- H.S. Diploma/GED
- Must be willing to submit for a background check.
- Characterize high integrity.
- Excellent interpersonal, verbal, and written communication skills.
PREFERRED QUALIFICATIONS:
- Able to work successfully in a fast-paced environment.
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
- Experience with medical billing/claims processing.
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
- Time management and sound decision-making skills.
- Have a positive attitude and demonstrate teamwork.
- Strong organizational and problem-solving skills.
- Provide excellent customer service in a variety of situations, including those that escalate.
- Able to use strong attention to detail and data management skills.
LOCATION: 5045 Franklin Ave, Waco, TX 76710
SCHEDULE:
- Full-time (8-hour shift)
- Monday – Friday
PAY: $15.00 hourly
WHAT WE OFFER:
- Full comprehensive Paid Training Program (3 weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.
Salary : $15
