What are the responsibilities and job description for the Contact Center Representative position at Enova?
Job Description
Job Description
Remote Role - Must reside within 100 miles of Chicago, IL or within 100 miles of South Jordan, UT!
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. In the role of an Application Support Representative, you will undergo a comprehensive two-week training program to specialize in a specific brand. Following the completion of training, you will handle a significant volume of inbound calls, engaging with potential customers to aid them in their loan application process and effectively convert these prospects into sales.
Responsibilities :
- Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
- Guarantee customer contentment by explaining the distinctive features and advantages of Enova's products and services
- Initiate proactive outreach to customers as needed, encouraging them to finalize their loan applications
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Requirements :
Compensation :
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Salary : $17
