What are the responsibilities and job description for the Front Desk - Manager position at Ensemble Real Estate Services?
DoubleTree by Hilton Hotel Carson
Front Desk Manager
Summary / Objective
The position entails managing the lobby area, coordinating all front desk activities, and supervising the support staff. Front desk managers also compile reports for management, including occupancy reports and financial information.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Interview, select, supervise, and evaluate job performance of front desk agents and night auditors.
- Work desk shifts when business levels require and cover shifts when a desk agent, or night auditor has a schedule conflict or cannot work their shift as scheduled.
- Achieve a high-level score from guest comments and GSS reports.
- Maintain room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems. Resolve such problems in a timely basis with Maintenance and Housekeeping.
- Interface with the sales office to coordinate group room details.
- Approve all weekly time sheets / payroll, purchase orders and invoices. Update time and attendance point sheets as needed.
- Communicate with the GM daily regarding operational developments of concern.
- Prepare weekly schedule for front desk agents, and night audit staying within company established budget.
- Coordinate the training of new employees and the on-going training of front desk staff.
- Ensure that all Front Desk Procedures are completed daily (i.e., buckets checks, call backs, signature procedures, etc.).
- Monitor cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies. Maintain key control.
- Find and implement professional resolutions to problems and complaints as they occur.
- Work with Senior Group Sales Manager on packages and prepares coupon and package amenities as needed.
- Participate in property meetings and employee functions as required.
- Acts as Manager on Duty as required.
Competencies
Work environment
Required education and experience
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Security clearance requirements
Benefits
EEO Statement
DoubleTree by Hilton Carson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary
68640.00
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category :
CATEGORY
EXAMPLES
BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information
Job application, resume, background check results, job interview notes, and candidate evaluation records
Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Other details
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Salary : $68,640
