Front Desk - Manager

Front Desk Manager Summary/Objective      The position entails managing the lobby area, coordinating all front desk activities, and supervising the support staff. Front desk managers also compile reports for management, including occupancy reports and financial information. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Interview, select, supervise, and evaluate job performance of front desk agents and night auditors. Work desk shifts when business levels require and cover shifts when a desk agent, or night auditor has a schedule conflict or cannot work their shift as scheduled. Achieve a high-level score from guest comments and GSS reports. Maintain room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems.  Resolve such problems in a timely basis with Maintenance and Housekeeping. Interface with the sales office to coordinate group room details. Approve all weekly time sheets/payroll, purchase orders and invoices.  Update time and attendance point sheets as needed. Communicate with the GM daily regarding operational developments of concern. Prepare weekly schedule for front desk agents, and night audit staying within company established budget. Coordinate the training of new employees and the on-going training of front desk staff. Ensure that all Front Desk Procedures are completed daily (i.e., buckets checks, call backs, signature procedures, etc.). Monitor cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies.  Maintain key control. Find and implement professional resolutions to problems and complaints as they occur. Work with Senior Group Sales Manager on packages and prepares coupon and package amenities as needed. Participate in property meetings and employee functions as required. Acts as Manager on Duty as required. Competencies                                                                                                             Excellent written and verbal communication skills Strong organizational and time management skills. Good leadership and training abilities. Strong interpersonal and problem-solving abilities. Ability to remain calm while under pressure Work environment Ability to stand for most of your shift. Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business. Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift. Required education and experience A minimum of two years of experience as a front desk manager or supervisor. Experience with Hilton Full-Service PMS systems preferred. High School Diploma or GED required Associates degree in related or business administration preferred. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties responsibilities and activities may change at any time with or without notice. Security clearance requirements Must clear background screening Benefits 401K (Matching) Medical Dental Vision Life Insurance Long Term Disability Employee Discounts EEO Statement DoubleTree by Hilton Carson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Salary $68640.00

Salary : $68,640