What are the responsibilities and job description for the PATIENT ACCESS COORDINATOR position at ENT and Allergy Specialists of Western PA?
Full-Time opportunities to join our team at Cranberry ENT office in Seven Fields, Pennsylvania Office as well as Beaver Valley ENT office, in Beaver, Pennsylvania.
Standard Work Hours : Monday through Friday 8am-4 : 30pm
Previous Medical office or business office experience preferred
EMR or scheduling experience preferred
Customer service experience preferred
Salary Range : $18.00 - $25.00 per hour
1,000 SIGN-On BONUS is offered!
Benefits include :
Health Benefits
Options for flexible hours are available (shifts can be negotiated to be later such as 10am-7pm)
Duties & Responsibilities :
Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payment at the point of service.
Confirm and / or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patient to resources to schedule for ancillary services at checkout.
Help patients navigate the healthcare system by providing clear and understandable instructions.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Probability and Accountability Act (HIPAA) rules and regulations
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Performs other duties as assigned
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