What are the responsibilities and job description for the Front Desk Administrative Assistant position at ENT Consultants of East Tennessee?
Job Summary
We are seeking a highly organized and personable Front Desk Agent to join our team. The ideal candidate will assist front desk check-in staff as well as the Operations Supervisor with day-to-day tasks. At times, will be the first point of contact for our clients and visitors, providing exceptional customer service while managing front desk operations efficiently. This role requires strong clerical skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties
- Greet and assist guests upon arrival, ensuring a welcoming atmosphere.
- Facilitate consultations from the hospital that present to the office.
- Look for and scan charts when other offices request them.
- Assist appointments with heavy volume of phone calls.
- Assist billing with calling patients to verify their address for returned billing statements.
- Fill in when someone is out so that the check-out staff are not pulled to cover.
- Assist with Doctible - send out and process when received.
- Assist with new patient paperwork.
- Scan in charts for other offices.
- Sort and work returned mail and reach out to patients to get updated demographics.
- Add referring MDs to the system.
- Merge duplicate accounts.
- Nurse practitioner reviews - coordinate the paperwork.
- Update CMEs in the system.
- Request charts from storage.
Requirements
- Proven experience in a front desk or customer service role is preferred.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in computer literacy, including Microsoft Office Suite and EMR.
- Excellent proofreading skills with keen attention to detail.
- Strong clerical skills and familiarity with office management practices.
- Ability to maintain a professional demeanor in all interactions.
- A proactive approach to problem-solving and the ability to work independently or as part of a team.
If you are passionate about providing outstanding service and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Front Desk Agent.
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $19