Medical Front Office

JOB SUMMARY:

At ENT Specialists of North Florida and Meier Plastic Surgery the Medical Front Office Specialist is responsible for various medical front office tasks including check in, check out, answering the phone, scheduling appointments, collecting payment and communicating with patients and staff.

DUTIES AND RESPONSIBILITIES: This list may or may not include al duties assigned

• Develop and maintain proficiency in the use of the Practice Management System.
• Greets patients in polite, prompt, helpful manner. Provides any necessary instructions/directions.
• Updates patient information, provides any necessary forms needing completion and obtains signatures as necessary.
• Answers phones in pleasant manner and deals with patients’ needs expeditiously.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input.
• Checking patients in and out
• Obtains authorizations, referrals and verifies insurance eligibility.
• Schedules patient appointments as needed.
• Addressing patient conflicts, and resolving them accordingly
• Knowledge of differences between PPO and HMO plans

Knowledge, Skills and Abilities:

Knowledge of reception tasks, clinic policies, procedures and paperwork. Knowledge of use of office equipment including telephones and computer. Knowledge of customer service concepts and techniques. Skill in using office equipment satisfactorily and handing paperwork adequately. Skill in customer service principles by creating a pleasant waiting room atmosphere. Ability to communicate clearly in person and on the phone. Ability to establish and maintain cooperative relationships with patients, families, physicians, staff and other customers. Ability to organize and prioritize tasks effectively. Ability to read, understand and follow oral written instructions.

KEY COMPETENCIES:

Excellent customer service and communication skills, attention to detail, adaptability, problem solving, decision-making, confidentiality, integrity, and coachable.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Referral program
• Health savings account
• Flexible spending account
• Pet insurance
• Quarterly bonus
• Employee discounts on selected cosmetic procedures
• Retention bonus

Hours: Monday - Friday 7:30am - 4:30pm

Locations: 32204, 32223 & 32216 In office/on site

Salary: $17 - $18 hour

If you're interested please upload your updated resume or email Lorraine at Lrahman@nflsurgeons.com

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical Specialty:

• Otolaryngology

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• Is your experience as a Medical Front Office Specialist recent and within the last 6 months?

Education:

• High school or equivalent (Required)

Experience:

• ENT/Audiology/Cosmetic: 1 year (Preferred)
• Insurance verification: 1 year (Required)
• Medical receptionist: 1 year (Required)
• PPO Plans: 1 year (Required)
• HMO Plans: 1 year (Required)
• Processing Referrals: 1 year (Required)
• EMR Athena: 1 year (Required)
• Check In/Check Out: 1 year (Required)
• Obtaining Authorizations: 1 year (Required)
• Medical appointment scheduling: 1 year (Required)

Language:

• Bilingual (Preferred)

Ability to Relocate:

• Jacksonville, FL 32204: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18